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files >> /home/geeteetravels/public_html/cancellation.php
 <?php 
$currentPage = 'cancellation'; 
$pageTitle = 'Cancellation & Refund Policy | Geetee Travels Private Limited'; 
include 'includes/header.php'; 
?>

<!-- Cancellation Redesign CSS -->
<link rel="stylesheet" href="css/cancellation-redesign.css?v=1.2">
<link href="https://unpkg.com/aos@2.3.1/dist/aos.css" rel="stylesheet">
<script src="https://unpkg.com/aos@2.3.1/dist/aos.js"></script>

<div class="cancellation-page">
    <!-- Hero Breadcrumb -->
    <section class="hero-breadcrumb">
        <div class="container">
            <h1 data-aos="fade-down">Cancellation & <span style="color: #D4AF37;">Refund Policy</span></h1>
            <ul class="breadcrumb-list" data-aos="fade-up" data-aos-delay="100">
                <li><a href="index.php">Home</a></li>
                <li>/</li>
                <li>Booking Terms</li>
            </ul>
        </div>
    </section>

    <!-- Policy Container -->
    <div class="container policy-container">
        <div class="policy-layout">
            <!-- Sticky Sidebar -->
            <aside class="policy-sidebar">
                <div class="toc-sticky" data-aos="fade-right">
                    <h4>Quick Links</h4>
                    <ul class="toc-list">
                        <li><a href="#timeline" class="toc-link">1. Cancellation Timeline</a></li>
                        <li><a href="#multi-day" class="toc-link">2. Multi-Day Bookings</a></li>
                        <li><a href="#single-day" class="toc-link">3. Single-Day Bookings</a></li>
                        <li><a href="#late-cancel" class="toc-link">4. Late Cancellations</a></li>
                        <li><a href="#no-show" class="toc-link">5. No-Show Policy</a></li>
                        <li><a href="#refund-time" class="toc-link">6. Refund Processing</a></li>
                        <li><a href="#rescheduling" class="toc-link">7. Rescheduling Policy</a></li>
                        <li><a href="#early-term" class="toc-link">8. Early Termination</a></li>
                        <li><a href="#delays" class="toc-link">9. Delays & Circumstances</a></li>
                        <li><a href="#substitution" class="toc-link">10. Vehicle Substitution</a></li>
                        <li><a href="#responsibility" class="toc-link">11. Customer Duty</a></li>
                        <li><a href="#payment-advance" class="toc-link">12. Payment & Advance</a></li>
                        <li><a href="#peak-periods" class="toc-link">13. Special Events</a></li>
                    </ul>
                </div>
            </aside>

            <!-- Content Area -->
            <main class="policy-content" data-aos="fade-up" data-aos-delay="200">
                <!-- Intro Section -->
                <div class="intro-highlight">
                    At Geetee Travels Private Limited, we aim to deliver a seamless and premium travel experience. Please review our cancellation and refund terms carefully before booking.
                </div>

                <!-- Section 1 -->
                <section id="timeline" class="policy-section">
                    <h3><span>01.</span> Cancellation Timeline</h3>
                    <p>Any cancellation or modification of the trip must be made at least <strong>24 hours</strong> prior to the scheduled pickup time.</p>
                    <ul>
                        <li>This includes requests for trip shortening or rescheduling of journeys.</li>
                        <li>Cancellations requested through our official helpline or email will only be considered valid.</li>
                    </ul>
                </section>

                <div class="policy-divider"></div>

                <!-- Section 2 & 3 - Styled Summary Boxes -->
                <div class="icon-grid">
                    <div class="icon-box" id="multi-day">
                        <i class="fa fa-calendar-check-o"></i>
                        <div>
                            <h5>02. Multi-Day Bookings</h5>
                            <p>In case of a multi-day trip, the charge for the first day would be deducted from the refunded amount.</p>
                        </div>
                    </div>
                    <div class="icon-box" id="single-day">
                        <i class="fa fa-clock-o"></i>
                        <div>
                            <h5>03. Single-Day Bookings</h5>
                            <p>For single-day trips, no refund will be issued regardless of the cancellation timing.</p>
                        </div>
                    </div>
                </div>

                <!-- Section 4 -->
                <section id="late-cancel" class="policy-section" style="margin-top: 40px;">
                    <h3><span>04.</span> Late Cancellations</h3>
                    <p>If the cancellation or shortening of the trip is requested within <strong>24 hours</strong> of the pickup time, no refund will be issued under any circumstances.</p>
                </section>

                <!-- Section 5 -->
                <section id="no-show" class="policy-section">
                    <h3><span>05.</span> No-Show Policy</h3>
                    <div class="info-alert">
                        <i class="fa fa-warning"></i>
                        <p>Our drivers will wait for a maximum of <strong>30 minutes</strong> at the scheduled pickup point. Failure to report within this window is treated as a No-Show. No refund is applicable in such cases.</p>
                    </div>
                </section>

                <!-- Section 6 -->
                <section id="refund-time" class="policy-section">
                    <h3><span>06.</span> Refund Processing Time</h3>
                    <div class="icon-box">
                        <i class="fa fa-money"></i>
                        <div>
                            <p>Refunds are processed within <strong>5–7 business days</strong>. The amount will be credited back via the same payment method used during booking.</p>
                        </div>
                    </div>
                </section>

                <!-- Section 7 -->
                <section id="rescheduling" class="policy-section">
                    <h3><span>07.</span> Rescheduling Policy</h3>
                    <p>Rescheduling is permitted if requested at least 24 hours in advance.</p>
                    <ul>
                        <li>Rescheduling is strictly subject to vehicle availability on the new dates.</li>
                        <li>Fare differences may apply depending on the new vehicle or travel duration.</li>
                    </ul>
                </section>

                <!-- Section 8 -->
                <section id="early-term" class="policy-section">
                    <h3><span>08.</span> Early Trip Termination</h3>
                    <p>If a trip is terminated early by the customer for any reason, no refund will be issued for the unused time or distance of the booking.</p>
                </section>

                <!-- Section 9 -->
                <section id="delays" class="policy-section">
                    <h3><span>09.</span> Delays & Unforeseen Circumstances</h3>
                    <p>Geetee Travels Private Limited is not liable for delays caused by external factors beyond our control, including traffic congestion, adverse weather, or roadblocks.</p>
                    <p>No refund or compensation will be provided for travel time lost due to such events.</p>
                </section>

                <!-- Section 10 -->
                <section id="substitution" class="policy-section">
                    <h3><span>10.</span> Vehicle Substitution</h3>
                    <p>While we guarantee the category of vehicle booked, we reserve the right to provide a similar or upgraded vehicle in case of mechanical issues. Such substitutions are not valid grounds for cancellation or refund claims.</p>
                </section>

                <!-- Section 11 -->
                <section id="responsibility" class="policy-section">
                    <h3><span>11.</span> Customer Responsibility</h3>
                    <p>The customer is responsible for providing accurate pickup details (Flight Number, Date, Time, Location). Any time loss or missed service due to incorrect information will be the responsibility of the customer and may result in a deducted or forfeited booking.</p>
                </section>

                <!-- Section 12 -->
                <section id="payment-advance" class="policy-section">
                    <h3><span>12.</span> Payment & Advance</h3>
                    <p>A booking is only confirmed once an advance payment is successfully received. This advance is subject to the terms and conditions outlined in this policy.</p>
                </section>

                <!-- Section 13 -->
                <section id="peak-periods" class="policy-section">
                    <h3><span>13.</span> Special Events & Peak Periods</h3>
                    <p>Stricter cancellation policies may apply during major holidays, festivals, or peak tourist periods which will be communicated at the time of booking.</p>
                </section>

                <div class="policy-divider"></div>

                <div style="text-align: center; color: #888; font-size: 0.9rem;">
                    For any questions regarding your booking, please contact our support at <span style="color:#273163; font-weight:700;">booking@geeteetravels.com</span>
                </div>
            </main>
        </div>
    </div>
</div>

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<?php include 'includes/footer.php'; ?>